Refund policy

Last updated: 11 October 2026

CardStudio (KEBE MOHAMADOU SEBEPE, 7 Rue du Paradis, 28110 Lucé, France – icardwallet@proton.me – +33 6 22 15 54 88) sells digital content only: the app download, the guide, the license keys that unlock the designs and the custom card.

1. Before delivery

If you have not yet received your license key, you can cancel your order by writing to us with your order number: we will refund the full amount.

2. After delivery

Once the license key has been delivered, digital content is non-refundable, because at the time of purchase you agree to immediate supply (for EU customers, Art. 16(m), Directive 2011/83/EU).

3. Custom card

The custom card is made to order from your image: once production has started, it cannot be cancelled. If we reject the image because it does not comply with our Terms, we will refund the full amount.

4. When we always refund you

• you did not receive your license key within the time stated on the Digital delivery page and we are unable to send it to you;
• the content does not work or does not match what you bought and we cannot fix it;
• you paid for the same order twice by mistake.

5. How to request a refund

Write to icardwallet@proton.me with your order number and the reason. If a refund is due, we issue it within 14 days using the same payment method you used for the purchase. When we refund an order, the related license is deactivated.

The charge may appear on your statement as “SEBEPE.COM”: if you don't recognize a charge, write to us before disputing it with your bank and we will check it right away.